Cancelling an order:
You have the right to cancel your order within fourteen days following the receipt of the item(s).
To cancel, you must return the goods to us and take reasonable care of them in the interim. Goods must be returned to us in what we consider to be re-saleable condition.
DVD's or CD's that have been opened or unwrapped are exempt from refunds.
You are required to pay for the postage if you wish to return the goods, any charges incurred for returning items (including international taxes and duty) will not be paid by the Design Museum Shop.
Once we have received your return, your credit card will be refunded for the items, less the original delivery costs incurred at time of order dispatch, provided that the goods in question are returned by you and recieved by us in the condition they were when sent to you.
This does not affect your statutory rights.
Send the goods along with a copy of the original receipt to:
The Design Museum Shop, 28 Shad Thames, London. SE1 2YD. UNITED KINGDOM
Refunds will usually be processed within 30 days of receipt of the goods.
Please do make sure you have a valid receipt and contact us either by email on firstname.lastname@example.org or by phone on 0207 9408773
Faulty or damaged goods:
If an item or product arrives faulty, please contact us immediately and we will help you to resolve any problems.