1 Terms And Conditions For The Sale Of Goods
2 Privacy Policy
1 TERMS AND CONDITIONS FOR THE SALE OF GOODS
Ordering
Shopping at www.designmuseumshop.org is a fast and secure process. When you have found a product that you wish to buy, just click on the basket icon to add it to your shopping bag. The quantity of products that you have selected will be displayed at the top right of the screen throughout your shopping session. Should you wish to amend you selection, simply click on the basket icon to review your purchases and their total value. Once you have finished shopping, click on the checkout icon to complete your purchase.
If you are a new user of this site you will need to register your personal details. You must then run through three simple steps with our partner company, SecPay. For this, your credit or debit card details will be required together with confirmation of the delivery address.
Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please check the confirmatory email and notify us immediately of any errors at shop@designmuseum.org. A follow-up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed.
If an item you have requested is temporarily out of stock it will not be included in your order, you will not be charged for it, but we will notify you by email as soon as it becomes available.
Delivery
The charge for post and packing for all orders sent to locations in the UK and internationally is based on weight. We have designed a matrix that includes the weight of every product we have available. If you buy multiple items, the total weight of the order is converted into a carriage charge, dependant on your location in the world.
We aim to dispatch all items within 3 days of accepting your order, but UK customers should allow up to 7 days for purchases to arrive. Please note that delivery estimates are not guaranteed. You will be notified by email once your goods have been dispatched from the Design Museum Shop. All orders will be sent by recorded delivery in the UK and will therefore require a signature upon receipt. We are happy to send items as gifts but, to avoid confusion, please forewarn the recipient that a parcel is on the way.
Please note that if you are ordering goods for delivery overseas you may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and Design Museum has no control or liability for them.
Taxes
All purchases (except books, which are VAT exempt) within the UK are subject to a VAT charge rated at 17.5%. The prices on our site are inclusive of VAT. Overseas customers may find their orders are subject to import duties and taxes, which may be levied once a delivery reaches its destination country. The Desiign Museum Shop has no control over additional customs charges. These charges are to be paid by the customer.
Every delivery includes a valid VAT receipt.
Product Information
All prices are quoted in pounds sterling and are inclusive of UK Value Added Tax. If the price quoted on the website is incorrect and the true price is lower than that quoted we will charge you the lower price. If the true cost is higher than the quoted price we will either inform you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and let you know the reasons for such cancellation.
All sizes, weights and capacities of the goods given on the site are approximate. We have made every effort to reproduce colours as accurately as possible on the site, but please be aware that the actual colours you see on the screen may differ to those of your ordered products.
Secure Shopping
Ensuring the security of your personal data is our highest priority. All payments are processed through a Secpay secure server which utilises a 128-bit SSL security system. This system encrypts your credit card and personal details to ensure that they should not be read by anyone else when transmitted over the Internet. The padlock icon at the bottom of your browser window indicates that this area of the site is secure.
Privacy
We are committed to preserving your privacy. Any information we collect about you will only be used lawfully in accordance with the Data Protection Act 1998. At no time will the Design Museum pass information onto third parties, unless you give us prior permission. When you register you will be given the option of being placed on a mailing list to receive further information about Design Museum activities including exhibitions, talks and Design Museum Shop promotions. Please see our Privacy Policy (below) for further information.
Cancellation
If you wish to cancel an order before the goods have been dispatched please email us at shop@designmuseum.com as swiftly as possible quoting your order reference number. If the goods have already been dispatched you will need to follow the instructions in our Returns Policy.
Returns Policy
If you receive damaged goods, please contact us immediately at shop@designmuseum.org.
If you do not receive damaged goods but are not satisfied with your purchase for whatever reason you are able to cancel your order provided we receive written notice of your cancellation and you return the goods in reasonable condition within 14 days of receipt of the goods.
This does not affect your statutory right to a 7 working day cooling-off period starting from the date of receiving the goods. Please securely package and return the relevant item to the address given below. We recommend the goods are returned by recorded delivery.
We will not be responsible for the costs of returning the goods to us unless they are faulty or delivered to you in error. If we do not receive the goods we will arrange collection at your cost from the delivery address given by you when ordering the goods.
As soon as we receive notice of your cancellation we will refund the cost of the goods together with the normal delivery charge of £5. There is no refund for any exceptional delivery charges or charges made for the service of gift-wrapping your goods. We will provide the refund within 30 days from the receipt of the notice of cancellation.
You may also return goods by bringing them, with your order reference number, to the Design Museum Shop at 28 Shad Thames, London SE1 2YD.
Limitation of Liability
The Design Museum will be responsible for any losses suffered by you if the losses suffered were reasonably foreseeable by either party when the contract for sale was formed. We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed.
Nothing in this Agreement shall limit the Design Museum's liability for death or personal injury caused by our negligence or breach of duty.
Governing Law
These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.
Contact
If you have any questions or wish to make a complaint regarding your order please contact us on shop@designmuseum.org.
Registered company address:
Design Museum
Shad Thames
London SE1 2YD
Registered in England No. 2325092
Charity No. 800630
VAT registration No. 547 7446 09
- PRIVACY POLICY
The Design Museum respects the privacy of users who visit the Design Museum web site. The Design Museum is committed to safeguarding the privacy of their users while providing a personalised and valuable service. If you have any requests concerning your personal information or any queries with regard to these practices please contact our privacy officer by email on privacy@designmuseum.org.
Information Collected
The Design Museum collects personal information from users when any goods are purchased via this web site. Users have the option of withholding any information not necessary for the completion of any purchase of goods from the online shop.
Our Data Controller for Data Protection purposes is the Company Secretary, who can be contacted on privacy@designmuseum.org or at the Design Museum, Shad Thames, London, SE1 2YD. Our Data Protection registration number is Z7437188.
Use of Personal Information
We process personal information for the following purposes:
- Providing a personalised service.
- Conducting market research surveys.
- Running competitions.
- Providing you with information about Design Museum activities.
- To build up marketing profiles.
If you wish to receive information about Design Museum activities or about those products or services offered jointly with or on behalf of other organisations please indicate this where appropriate during the purchasing process.
Disclosures
The Design Museum will not disclose any information about you to any third parties unless it is requested by the police or any regulatory or government authority, it is required to do so by law or it is requested to do so by a third party during the course of an action for the infringement of their rights which the Design Museum reasonably believes to arise from your use of this site.
Responsibility with User
Internet users should be aware that when they disclose personal information on any public bulletin board or chat areas of any web site used as a result of use of this web site that information can be collected and used by anyone who views the web site or sites and may result in unsolicited messages from other participants or other parties. The Design Museum is not responsible for any such messages.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. The Design Museum uses cookies so that we are able to store items in your shopping basket between visits. The cookies do not contain any personally identifying information. Most web browsers automatically accept cookies but you can usually change you browser to prevent that. Even without a cookie you can still use most of the features of the Design Museum website.
Information held by the Design Museum
If at any stage you would like to check or amend the information held by the Design Museum about you please send an electronic mail to privacy@designmuseum.org.